Refund Policy

Dine With Lelo Ireland LTD.

This Refund Policy applies to all services provided by Dine With Lelo Ireland LTD, including dining experiences, pop‑up events, cooking classes, catering services, and ticketed cultural events. Dine With Lelo Ireland LTD operates in compliance with the EU Consumer Rights Directive and Irish consumer protection laws. Please note that the 14‑day cooling‑off period does not apply to food services, catering, or events tied to a specific date.

1. Dining Experiences & Pop‑Up Events

Because our events require advance preparation, ingredient sourcing, and limited seating, the following terms apply:

Cancellations & Refunds

Cancellations made 72 hours before the event qualify for a full refund.
Cancellations made within 72 hours are non‑refundable.
No‑shows are not eligible for refunds or credits.

If We Cancel If we cancel or reschedule an event, you may choose a full refund or transfer to a future date.

2. Cooking Classes

Cooking classes involve pre‑purchased ingredients, venue preparation, and limited spaces.

Refunds

Cancel 5 days before the class for a full refund.
Cancellations within 5 days are non‑refundable, but you may request a one‑time transfer to another class (subject to availability).
No‑shows are non‑refundable.

If We Cancel You may choose a refund or reschedule.

3. Private Catering (B2C)

Deposits A non‑refundable deposit of 30–50% is required to secure your booking.

Cancellations

Cancel 7 days before the event: deposit is retained, and no further payment is required.
Cancel within 7 days: full payment may be required depending on preparation already completed.

Changes Menu or guest count changes must be made at least 5 days before the event.

4. Corporate Catering (B2B)

Deposits & Payments

A 50% non‑refundable deposit is required to secure the booking.
Full payment is due 7 days before the event unless otherwise agreed in writing.

Cancellations

Cancel 14 days before the event: deposit is retained.
Cancel within 14 days: full payment may be required.

Contracted Services Long‑term or recurring services follow the terms of the signed agreement.

5. Ticketed Events & Special Cultural Experiences

All tickets are non‑refundable, as they reserve a specific date and seat.
Tickets may be transferred to another person at no cost.
If we cancel an event, guests may choose a refund or transfer.

6. Refund Exceptions

Refunds may be granted only in cases of:

Duplicate payments
Technical errors during checkout
Event cancellation initiated by us
Serious emergencies (evaluated case‑by‑case)

7. Contact Us

For refund or booking enquiries, please contact: info@dinewithlelo.com

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